Creating an Integrated Employee Experience Program is a detailed guide for the HR professional desiring to put their company on a course for success. For more than two decades, employee engagement has been the main focus of companies, but a seismic shift is happening. In their Global Workplace report, Gallup said 85% of employees are not engaged or actively disengaged costing approximately $7 trillion in lost productivity. Furthermore, Gallup says these numbers show how performance is managed and how employees are developed in terms of engagement is misfiring.
This report consists of excellent thought leadership by HR professionals with expertise in managing an engaging employee experience (EX) strategy, as well as ways to shift departmental and company mindsets toward the necessary organizational changes. Challenges include creating an exceptional and positive onboarding experience through learning and design thinking, continuously measuring and analyzing the employee experience using the pulse survey model, creating a high impact learning environment though learning management systems and gamification, and adapting the technological and physical environments of the workplace using social media apps, chat bots, and video. The end goal: to ensure positive employee interaction that drives a consumer-focused experience.