Employees now want and expect a better service experience from their business services, such as HR and IT.
Today, this is possible with enterprise service management. While there are hard objectives to be achieved in adopting this approach, such as reducing costs and improving service quality and processes, the impact it has on employee experience is signficant.
In part one of a three-part ebook series, learn about the basics of enterprise service management and how to create an effective strategy to support your employees.
Key takeaways include:
- How a great service experience drives employee satisfaction and productivity
- The benefits of an enterprise wide approach
- Continual improvement of capabilities via new-technology enablement.
Photo Courtesy of ServiceNow
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