Design Thinking Day

12:00 pm - 12:45 pm DESIGNOPS AT IBM: BRINGING A NEW PRACTICE INTO AN OLD COMPANY

Jenny Price - DesignOps Lead, Digital Growth & Commerce, IBM

IBM is a huge, global enterprise that's 100+ years old. DesignOps is a new practice gaining momentum across the industry. Can we integrate the two? In this session, Jenny Price, a new IBM DesignOps leader, will share her story of leading a nimble designer group in an emerging and highly visible area of the business across the enterprise. Sharing how the larger IBM DesignOps POV is taking shape. Learn how you might build a DesignOps community, make the case for DesignOps, and start transforming your organizations.

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Jenny Price

DesignOps Lead, Digital Growth & Commerce
IBM

12:45 pm - 1:15 pm ELEVATING THE ENTERPRISE WITH A DESIGN THINKING MINDSET FOR HR

Oliver Sykes - Senior Lead, Global Talent Strategy, Boeing


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Oliver Sykes

Senior Lead, Global Talent Strategy
Boeing

1:15 pm - 1:45 pm DESIGNING REMOTE WORKFLOWS USING DESIGN THINKING FOR THE BEST EMPLOYEE EXPERIENCE, MEASURING, AND REPORTING PERFORMANCE

Pradeep Joseph - Director - UX, 247.ai
Sony Tiwari - Director of Talent Management, Collibra

· Discuss UX principles and methodologies that can be used to develop better employee experiences for your tools, artifacts, and processes

· Review three unique implementations of UX/HR collaboration

· Strategize on how to involve and enable UX within your organization

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Pradeep Joseph

Director - UX
247.ai

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Sony Tiwari

Director of Talent Management
Collibra

1:45 pm - 2:15 pm LEARNING AND DEVELOPMENT LEARNER-CENTRIC DESIGN FOR MEANINGFUL LEADERSHIP EXPERIENCES

Mehjabin Kapasi - Senior Product Manager, Wayfair

· Explore: empathy in action and active listening. Use these tools to identify what lies below the surface of your leadership needs

· Experiment: leverage design guiding principles to define the learning experience

· Activate: collaborate with other branches of HR to activate your experience

· Amplify: scale your experience leveraging data and storytelling to influence others

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Mehjabin Kapasi

Senior Product Manager
Wayfair

2:15 pm - 2:45 pm TRANSFORMING HR WITH SERVICE DESIGN PRINCIPLES

Monica J. Johnson - Service Design Strategist, Wells Fargo


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Monica J. Johnson

Service Design Strategist
Wells Fargo