Main Conference Day Two l October 2, 2019
8:00 am - 8:30 am REGISTRATION AND BREAKFAST
8:30 am - 8:45 am CHAIRPERSON’S WELCOME & OPENING REMARKS
8:45 am - 9:15 am OPENING KEYNOTE From Talking to Doing: A Short Guide to the Digital Transformation Behind Employee Experience (live streaming)
9:15 am - 9:45 am PANEL DISCUSSION What Not To Do: Learn from the Experts to Avoid these Common Mistakes in EX Projects
9:45 am - 10:30 am Leadershift
Change is so rapid today that leaders must do more than stay the course to create successful, performance driven teams. To achieve real employee engagement and radical business results, leaders need to be flexible and ready to adapt to the shifting needs of candidates and employees. Creating an environment for employees to perform includes both art and science. The art of engagement and employee empowerment starts with making 5 key leadershifts – setting the stage for authentic, purpose driven teams. The science is integrating analytics into the way leaders engage with individual team members to unlock discretionary performance. The result is engaged teams that crush our goals!
11:30 am - 12:00 pm Exceeding Employees’ Expectations Using Data-driven Approaches at Freddie Mac
10:30 am - 11:00 am MORNING NETWORKING BREAK
11:30 am - 12:00 pm How to Create Perfect Gender-Equality Program
According to the latest research (Sources: U.S. Department of Labor and Fortune), U.S. gender pay gap has narrowed only slightly in the past two decades. When we talk about gender equality, a lot of companies are trying to change how the things are, but only a few going belong trying and build their culture around it. Learn how P&G created Gender-Equality program for everyone.
12:00 pm - 1:00 pm NETWORKING LUNCHEON
1:00 pm - 1:30 pm CASE STUDY: How Ordergroove went Beyond the Typical Survey to Improve Company Culture
You completed your culture/engagement survey...great job! But that is just the beginning. Now you have a ton of data and you need to figure out how to identify and prioritize the most important feedback. Instead of just checking the box on some follow up action items, what if we thought like a product manager and treated our employees like customers to drive real change? In the session, we will discuss some real-life examples of feedback from culture surveys and how Ordergroove created real change for their team.
1:30 pm - 2:00 pm CASE STUDY It’s Not a Question of CX or EX, It’s (XM) Experience Management
Nearly a decade after Forrester coined the term “The Age of the Customer”, many organizations have begun to recognize the importance of focusing on the Employee Experience as a key enabler to business performance. Others, like Ritz-Carlton or Zappos, have been focused on a talent-first approach to achieving stronger organizational performance—and in turn are seeing CX scores soar. So where should your enterprise start? CX or EX? It’s actually neither, because company focus should be on Experience Management. Regardless of orientation, your enterprise needs to employ a design-led, systems approach to managing organization performance that embraces the importance of both the employee and customer experiences, and recognizes the virtuous interdependency between the two. In this session, participants will walk away with a greater understanding of:
· How CX and EX are related
· What Experience Management entails
· How to position XM investments to Leadership
2:00 pm - 2:45 pm PANEL DISCUSSION: An Evidence Based Employee Experience. Q&A
We all know now what Employee Experience is and how important it is for the wellbeing of the company, but do we use every available resource to improve it? This session will tackle the challenge of using data in a traditional HR setting. We’ll hear from the perspectives of a People Analyst and Director of Diversity and Inclusion to understand how HR professionals without a background in metrics and analytics can still benefit from data driven insight
