The Trust Factor: Creating & Sustaining a Positive Employee Experience

A recent study found that the single most important factor driving employee engagement (a key element of the overall employee experience) is trust in leaders, including immediate supervisors. However only 28 percent of the employees surveyed said their leaders made engagement with employees a priority. Clearly, organizations need to invest in leadership development if they want to succeed in improving the employee experience. Key learnings:

• Leaders must embody and evangelize the organization’s culture
• Building communication and engagement between leaders and employees builds trust and deepens connection to an organization’s mission
• Taking time to understand employees’ values, motivations, and concerns is essential to effective leadership

Presentation by Thomas McCauley, Vice President of Employee Experience, Athletico Physical Therapy