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September 30 - October 02, 2019
San Diego, CA
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Christine Holcombe, Senior Producer, Human-Centered Design Practice at USAA

Christine Holcombe


Senior Producer, Human-Centered Design Practice
USAA

After several years teaching high school English, Christine got her start as a client-facing UX researcher after completing her Master’s degree in Information Studies at UT. She eventually made the jump to project management and never looked back. After leading a team of marketing project managers at Whole Foods Market for several years, she’s now the Senior Producer on the Design Education team at USAA.

Check out the incredible speaker line-up to see who will be joining Christine.

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Workshops Day l September 30, 2019

Monday, September 30th, 2019

10:00 AM MASTERCLASS: Design Thinking: Turning the Employee Experience Into the Human Experience

Design Thinking has become a popular term when talking about innovative ways of working: it’s a method that is being adopted by HR to meet current employee demand. But what is Design Thinking and why is it so important to EX?

10:00AM INTRODUCTION TO DESIGN THINKING
  • Learn how to use Design Thinking to change workplace dynamics
  • Know how to balance exploring multiple possibilities with disciplined thought
  • Discover the benefits of using Design Thinking in order to better understand the company’s culture and needs

10:45AM USE DESIGN THINKING TO JOURNEY MAP THE EMPLOYEE EXPERIENCE
Employee Experience Journey Mapping can help you better understand the specific employee journeys that need to be met and how they can be aligned with company objectives