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September 30 - October 02, 2019
San Diego, CA
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Colette Williamson, Manager of Leadership Development and Employee Training at Southwest Airlines

Colette Williamson


Manager of Leadership Development and Employee Training
Southwest Airlines

An engaging leader, speaker, trainer and certified Gallup Strengths Coach, Colette started her career as a teacher.  After being in education for 20+ years, she eventually married her passion for training with her love of travel and began her journey with Southwest Airlines in 2010.  Colette is currently Manager of Leadership & Employee Training at Southwest Airlines University, a department of 300+ learning professionals, where she and her team focuses on professional development for all 60,000 employees of the company.  Colette is passionate about hospitality, customer service, employee engagement, on-boarding, and corporate culture.

Check out the incredible speaker line-up to see who will be joining Colette.

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Main Conference Day One l October 1, 2019

Tuesday, October 1st, 2019

4:00 PM CASE STUDY How Southwest Airlines WOW’s Their New Hires by Creating Amazing Onboarding Experience

Many assume the job is done once the candidate accepts the offer, however that’s far from true. The onboarding experience is one of the most crucial periods in the employee life cycle. According to The Learning Match Maker, 91% of employees stay with a company for at least a year if that company has an efficient onboarding process. That number only drops to 69% after 3 years. Discover Southwest Airlines's journey of transitioning from “New Hire Orientation” to “New Hire Onboarding Experience”. Gain a 34000 foot view by learning about:
  • How to identify and analyze problem with your own onboarding process in order find solutions
  • Know what roadblocks to expect and how to overcome them
  • The Southwestern Airlines experience and how they identified their own challenges, road-mapped and delivered their “New Hire Onboarding Experience”