Lisa Morris

Human-Centered Employee Experience Design & Service Design | Organizational Anth
XPLOR

Perpetually curious about the inner workings of things and forever intrigued by the prospect of designing a better way, Lisa has devoted her professional life to exploring and serving the humans working in and with prominent global brands and organizations.

An inveterate problem solver, equal measures right-brained and left-brained, Lisa is an organizational anthropologist, strategist and experience designer steeped in human-centered principles and perspectives. Lisa advises and guides clients and multidisciplinary teams in exploring human needs and behavior in organizational ecosystems and in intentionally designing engaging and emotive experiences involving systems of services, processes, products, artifacts, and environments.

Lisa recently founded XPLOR, a boutique firm dedicated to the relentless pursuit of bettering the human experience of work and of workplaces through design and innovation.

Prior to XPLOR, Lisa was a Sr. Director at Sparks Grove, an experience design firm where she led the Global Employee Experience Design & Service Design Practice. Ahead of time with Sparks Grove, Lisa spent two years leading teams through employee research and solution development and over 18 years at Accenture in consulting and corporate HR leading teams and initiatives spanning strategy, innovation, culture and organizational transformation, organization design, engagement, and employer brand strategy.

She earned a BS in Mass Communications and an MA in Organizational Behavior & Communication from Miami University in Oxford, Ohio. She also holds an Advanced Certificate in Design Thinking and Service Design.

Check out the incredible speaker line-up to see who will be joining Lisa.

Download The Latest Agenda

Workshops Day l September 30, 2019

Monday, September 30th, 2019

9:00 AM Workshop A: Designing for Experience

In an experience economy, not only do organizations need to rethink how they create value for their customers to succeed, but they also need to rethink how they create value for the people that work in and with the organization to thrive – both in and outside of the workplace. Yes, of course, humans of the world of work by default desire to work and what working affords them, but they also desire meaningful work experiences just as much, if not more. Designing for experience is about alleviating people’s problems and bringing them ‘delight’ through an offering or offerings that should improve the quality of their lives, reduce stress and create efficiencies that did not previously exist. At its core, designing for experience involves a deep and empathetic understanding of people’s needs and the determination to improve their lives.

During the workshop, you will:

• Be introduced to the concept of experience and orchestrating experiences

• Gain an understanding of what human-centered design and design thinking is and how it’s used to design experiences

• Practice the mindset of human-centered design and the design thinking methodology