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September 30 - October 02, 2019
San Diego, CA
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Steven Smith, Lead Designer, Human-Centered Design Practice Team at USAA

Steven Smith


Lead Designer, Human-Centered Design Practice Team
USAA

Steven Smith is a product designer, educator and mentor. After receiving an MFA in Design from the School of Visual Arts, he started his product design career building digital product solutions for enterprise clients including GM, Caesars Entertainment, Carnival and Blackboard.  Today, he leads the development of a design language system for the Human-Centered Design Practice Team at USAA and teaches undergraduate design students at St. Edward’s University. He is passionate about helping junior designers deepen their craft, develop an authorial approach to their work and use their powers for good.

Check out the incredible speaker line-up to see who will be joining Steven.

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Workshops Day l September 30, 2019

Monday, September 30th, 2019

10:00 AM MASTERCLASS: Design Thinking: Turning the Employee Experience Into the Human Experience

Design Thinking has become a popular term when talking about innovative ways of working: it’s a method that is being adopted by HR to meet current employee demand. But what is Design Thinking and why is it so important to EX?

10:00AM INTRODUCTION TO DESIGN THINKING
  • Learn how to use Design Thinking to change workplace dynamics
  • Know how to balance exploring multiple possibilities with disciplined thought
  • Discover the benefits of using Design Thinking in order to better understand the company’s culture and needs

10:45AM USE DESIGN THINKING TO JOURNEY MAP THE EMPLOYEE EXPERIENCE
Employee Experience Journey Mapping can help you better understand the specific employee journeys that need to be met and how they can be aligned with company objectives