AchieveGlobal surveyed 2,500 U.S. customers to gather insight into how retailers can capture higher wallet share through a consistently good customer experience. Competing on price is rarely a sustainable strategy, so retailers must deliver beyond the baseline with consistent personal interactions (service, advice, and support) that help shoppers accomplish their goals and meet their product and emotional needs.
Download PDF AttachmentRetail Insights: Consistency is Key
HR Exchange Network Editor | 08/29/2013