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Guide to How to Lead and Build Resilience for the Next Normal

Business leaders face more uncertainty today than they have for decades. Making decisions during a global pandemic feels risky and uncomfortable. Everyone has an opinion on what to do next.

Based on the advice of global experts and the real experiences of their customers and partners, Salesforce developed this response playbook. The phased approach helps businesses gain greater clarity and provides teams much-needed structure and guidance.

In this versatile framework for leaders, learn how to:

  • Stabilise your business by mitigating short-term risks
  • Reopen your workplace and safeguard your employees
  • Grow your business by accelerating change in the next normal.

Don't miss the opportunity to join thought leaders from Salesforce at this year's Employee Engagement and Experience APAC summit

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Upcoming Events


25th Annual Shared Services & Outsourcing Week Europe 2025

May 19 - 23, 2025
Estoril Congress Center, Estoril, Portugal
Register Now | View Agenda | Learn More

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