Workforce analytics has become an essential business tool for leading companies that view workforce performance as the key to improving company results, according to a new global survey of business leaders by Harvard Business Review Analytics Services.
The payoff for companies that get this right is enormous, the results suggest. Respondents who are more effective at leveraging their workforce see significantly better business results: they enjoy higher quality, productivity, customer satisfaction, and market share — and they’re more profitable, too. Workforce analytics is helping them get there.
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