Joe DeRoma, AVP Total Rewards, Inova Health Systems walks Human Resources IQ through their HR Shared Services transition. The main goal of their shared services center is to centralize the transcational aspect of human resources into a shared services center and make it a center of excellence, allowing their staff to focus in on more strategic issues.
In this discussion, you will learn how Inova Health Systems:
- Created a business proposition to obtain C-Suite buy-in
- Changed the roles of the HR business partner into a strategic partner
- Centralized and automated employee processes such as status changes, termination, etc.
- Identified where their shared services center needs improvement and where they see themselves in one year time: increasing efficiency and creating a more customer friendly experience.