Trends in HR Shared Service Delivery

Shared services owners have mastered the transition of teams and functions into shared services centers. Shared services centers have been routinely moved offshore and have successfully unlocked labor arbitrage effects. All in all, shared services organizations have achieved expectations on savings. Do shared services also fulfill the promise of turning administrative processes into a service to the business? Reviewing the feedback from shared services owners over the past years highlights that service quality is slowly but surely outpacing every other priority on the shared services owner’s agenda. In fact, service quality has even outpaced cost savings on shared services owner’s priority list. This research brief will look at the Role of technology in HR Shared Service delivery: what should shared services owners consider when choosing their HR Shared Service delivery platform?

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