Techniques for a Successful Change Management Strategy
When a major operational event occurs within an organization, management of change is essential to the sustainability of the business’ future operations. Especially if this change event involves large ERP software rollout and project management. Employee expectations must be managed and a training program put in place for developing competencies and a knowledge base that encourages acceptance and adoption of new IT systems at the individual level.
Download this webcast from Kaplan IT Learning to hear real world examples and learn best practices for overcoming the challenges of training employees during a major change event, such as a large ERP software implementation.
In this complimenatary webinar attendees will learn:
- Techniques on how to create engaging e-Learning, delivered in blended learning environment that improves knowledge retention and employees' skills for using software applications.
- How to create training that is targeted to specific tasks and employees' job roles.
- Best practices for designing documentation and user performance support that aids both technical and non-technical employees.
- How to measure and assess user proficiency within business software.
Presenters:
Stephen Lord
Product Consulting Manager
Kaplan IT Learning
