Transforming the Organization with People Analytics

Dr. Jaclyn Lee is currently the Senior Director, Human Resources and Head of HR Technology and Analytics, for The Singapore University of Technology and Design (SUTD). She handles the full spectrum of HR for the university and is one of the pioneer team members charged with starting up the new university from scratch. She has worked with the senior management team in developing the mission, vision and values of the new university when it was incepted.

As the Senior Director for HR, she is also responsible for developing the Total Compensation Structure, Performance Management System, spearheading new HR policies and processes, recruiting key leaders, senior academics and faculty, as well as managing the Human Capital Development Strategy. In addition, she heads the Human Resource Technology and Analytics function and is also a specialist in the use of digital tools for culture change.

Jaclyn was previously Senior Vice President, Group Human Resources, responsible for managing the full spectrum of human resources for Certis CISCO Security Pte Ltd, a security services company comprising of about 10,000 employees in Singapore and 25,000 in the region. Her role there included strategic HR planning for Singapore and the region, compensation and benefits, performance management and scorecard measurement, employee engagement, human capital development, employer branding, resourcing and other special projects. One of her key achievements in Certis was successfully managing a very difficult wage re-structuring project that involved thousands of workers. She was also responsible for setting up a recruitment agency that provided a continuous supply of manpower to business units, eventually giving Certis the competitive advantage in winning large business contracts.

She has over 25 years of HR experience, and has also managed Strategic Planning, organizational development, and regional HR in one of her previous roles as Regional HR Director for NEC Solutions Asia Pacific. In that capacity as Regional HR Director, she developed the talent and career development framework for Engineers and high potentials in the South Asia Region. She was also the Balance Scorecard leader for the region.

Jaclyn participates actively in conferences as a speaker, both locally and internationally and has spoken at more than 50 local and international conferences. She is the recipient of the Outstanding Contribution to HR Award (HRM Asia 2017) as well as the Leading HR Leader Award at the annual SHRI Awards for 2008. On top of being a volunteer HR Director in SPRING Singapore’s initiative to drive good HR practices in SMEs, she is also a member of the Professional Practices Committee of the Institute for Human Resource Professionals, and a member of the Human Capital Policy Advisory Committee for SPRING Singapore.

Jaclyn is a strong advocate of HR Digitization and Analytics, and has in recent years been speaking on topics ranging from the future of work to future skills, appification, as well as the use of Big Data in Human Resources. She is also an expert in the use of crowd sourcing technologies for culture change, and has developed a tool called the, “OCAI-Spilter” that uses the concept of group decision making and Design Thinking to facilitate the process of culture change.

She has a Doctor of Philosophy (PhD) in Business Information Systems from the University of Twente (Netherlands), Masters in Business from Singapore Management University, Masters in Human Resources Management from the State University of New Jersey, Rutgers (USA), and a Bachelor of Science Degree in Psychology from Brandon University (Canada).

To learn more about Dr. Lee, please visit her website at jaclynlee.sg