Assessing the Steps Taken to Enhance Employee Empathy
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To be successful in today's hybrid environment, where managers have dramatically less visibility into their employees' day-to-day reality, empathy must be at the forefront. Managers who lead with empathy develop high levels of trust with their employees, create a culture of transparency and acceptance within their teams, and prioritise people over processes. They also contextualise performance and behaviour – proactively asking questions and seeking information to better understand the spe...
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