Driving Enterprise Service Management Adoption in Businesses
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Enterprise service management (ESM) has to live up to the same level of expectation that employees have for the services they receive in their lives as consumers. The adoption of ESM is growing due to the value it provides not only in meeting those expectations, but in making the most of new technology offerings and creating improvements in operational efficiency.
Today, 87% of large organizations already have adopted some level of enterprise service management. This trend is set to continue as the changing work landscape leaves companies with little choice but to evolve their ESM strategies or be left behind.
In part two of a three-part ebook series, learn how to facilitate the adoption of enterprise service management and the benefits you can achieve.
Key takeaways:
- Look deeper into real-world ESM adoption
- Understand what is facilitating the growth of ESM adoption
- Receive guidance on how to adopt ESM.
